Experience-based Knowledge and Expertise
Industry segments
· Health care (hospital) systems, Process industries, electric
utilities, energy, software/technology development, education/school systems,
manufacturing, , scholarship programs, financial services companies
Business Functions
· Sales, Distribution, Customer Support (Help Desk Operations),
Call centers, Technology R and D, Operations, Alliances
Additional Selected Clients
· American General/Valic, Associated Grocers, Baker Hughes, Enron
Corp., Equiva Services, ExxonMobil, Hertz, Jefferson Parish Public School
Systems, Southwest Bank of Texas, Thrifty Car Rental, Tremont Medical, Inc.
Whitney Bank
Domain-Specific Skills: Management/Business
Consulting
· Facilitation for developing strategy
· Developing performance metrics using Balanced Scorecard
· Designing and conducting customer needs assessments and
surveys
· Conducting SWOT analysis
· BPR and Business process mapping
· Analyzing financial statements (e.g. SVA)
· Identifying and assessing the value and relevance of business
improvement projects
· Application of process prioritization matrix and concepts of
information economics
· Understanding of cognitive blocks and brain storming
techniques
· Very fluent with PowerPoint. Intermediate-level with Excel.
Domain-Specific Skills: Information Technology
· Understanding of the process and tools for developing applications
and managing application development lifecycle
· Understanding of the tools and the value from enterprise
management tools
· Understanding of the tools and processes for developing Enterprise
Information Architecture including data modeling, database design and data
warehouse design
· Understanding of applications of QAR and business intelligence
tools including neural networks.
